Privacy Policy

Chandumama’s Cloud Kitchen – Policies & Terms

1. Ordering Policy

• Orders must be placed one day in advance (pre-order system).

• Limited plates available each day; orders are accepted on a first-come, first-served basis.

2. Payment Policy

• Full payment to be made at the time of order confirmation.

• Payments are non-refundable once the order is confirmed.

3. Delivery / Pickup Policy

• Delivery is available within specified areas (charges may apply).

• Customers may also opt for self-pickup at the scheduled time.

• Timely delivery is our priority; however, slight delays may occur due to traffic or unforeseen situations.

4. Cancellation & Refunds

• Orders once placed cannot be cancelled or refunded as food is prepared fresh against pre-orders.

• In case of unavoidable issues from our side, refunds or rescheduling will be provided.

5. Food Quality & Safety

• All meals are freshly prepared in a hygienic home kitchen.

• No artificial preservatives are used.

• Customers are advised to consume food on the same day for the best taste & safety.

6. Customer Responsibility

• Provide accurate delivery details and be available at the agreed delivery time.

• Inform us in advance about any allergies or dietary restrictions (though we cannot guarantee allergen-free food).

7. Privacy

• Customer details will be used only for order processing and communication, and not shared with third parties.